Phone Repair, Used Phones & Trade-In FAQ — Your Complete Nairobi Guide

Most screen replacements at our Nairobi repair center are completed within 1-2 hours. For premium models like the Samsung S24 Ultra, iPhone 15 Pro Max, or Google Pixel 8 Pro, complex repairs may take up to 3 hours. We recommend dropping off your device before 11 AM for guaranteed same-day service.

We exclusively use high-quality original manufacturer (OEM) or premium-grade aftermarket parts that meet or exceed original specifications. Every component comes with our comprehensive 6-month warranty. We maintain strict quality control and never compromise with substandard or counterfeit parts.

All KevTech Connections repair services come with an industry-leading 6-month comprehensive warranty covering both parts and workmanship. If the identical issue recurs within this period, we repair it completely free of charge. This warranty excludes subsequent physical or liquid damage.

Yes, we specialize in professional water damage recovery services. Our success rate exceeds 85% for devices brought to our Jamia Mall shop within 24 hours of exposure. Critical first steps: immediately power off the device, don't attempt to charge it, and avoid rice methods. Professional ultrasonic cleaning and component-level repair offer far better outcomes than DIY approaches.

Absolutely! Our Jamia Mall shop features a comfortable customer waiting area with charging stations. Most common repairs like screen replacements, battery changes, and charging port fixes are completed within 1-3 hours. For complex motherboard repairs, we provide accurate time estimates and optional WhatsApp progress updates.

We offer free pickup and delivery within Nairobi CBD for repairs exceeding Ksh 5,000. For other areas, reliable courier services are available at competitive rates. Contact our WhatsApp support at +254720001256 to schedule convenient pickup.

Pricing depends on the model and screen technology — older iPhones with LCD displays are the most affordable to fix, while Pro and Pro Max models with OLED panels and Dynamic Island cost more due to part scarcity and precision assembly. WhatsApp us at +254720001256 with your exact model for a same-day quote before any work begins.

Samsung pricing varies widely by series — an entry-level Galaxy A-series screen is far cheaper than a flagship S or Z Fold/Flip display, which uses curved AMOLED glass or a folding panel. Send us your exact model on WhatsApp (+254720001256) and we'll confirm the price before starting the repair.

Common warning signs include rapid battery drain even with light use, the phone shutting down unexpectedly at 20-30% charge, noticeably slower charging, the device feeling warm during normal use, or visible swelling behind the screen or back cover. If you notice swelling, stop using the phone and bring it in immediately — a swollen battery is a safety risk.

In most cases, yes. A phone stuck on a boot logo or refusing to power on is usually a software crash, a failing battery, or a hardware fault rather than a dead device. Our technicians run a free diagnostic to identify the cause before quoting any repair, so you'll know exactly what's wrong and what it costs to fix.

It generally makes sense to repair if the cost is under roughly a third of the phone's current resale value and the device is otherwise in good condition. If your phone has multiple issues, is several generations old, or the repair cost approaches replacement cost, our trade-in program lets you put its remaining value toward an upgrade instead. Ask our technicians for an honest recommendation — we'll tell you if replacing makes more sense than repairing.

This depends on how and where your device was originally purchased, since manufacturer warranty terms vary. Many phones sold in Kenya are imported through channels where the international manufacturer warranty is already limited or non-transferable. If your device is still under an active retailer or manufacturer warranty, check the specific terms before an out-of-warranty repair — our technicians are happy to advise on your options either way.

Every device at KevTech Connections undergoes rigorous verification. We check IMEI numbers against the Communications Authority of Kenya's national registry and international GSMA databases to ensure phones aren't reported stolen, lost, or blacklisted. We provide official purchase receipts with recorded IMEI numbers for your peace of mind.

Our transparent three-tier grading system helps you make informed decisions: Grade A (Excellent) — near-mint condition with minimal micro-scratches; Grade B (Good) — normal wear with visible but minor cosmetic imperfections; Grade C (Fair) — functional device with noticeable wear, perfect for budget-conscious buyers. Every listing clearly states the exact condition, including photos of any imperfections.

We provide a comprehensive 7-day return window for any reason, plus a minimum 1-month functional warranty. If your device develops any non-physical damage fault within this period, we'll repair or replace it at absolutely no cost.

We actively encourage comprehensive testing! Test every feature — make calls, check signal strength, test cameras, verify battery health, check all ports, test speakers and microphones, verify IMEI numbers, and inspect for any issues. Our staff will guide you through the process.

Most used phones include a quality USB cable and charger. Higher-grade devices often include original packaging, manuals, and accessories when available. Each product listing clearly specifies exactly what's included so there are no surprises.

A new phone has never been activated or owned. A used phone is pre-owned and sold largely as-is, with condition disclosed through grading. A refurbished phone has been inspected, had any faulty components replaced, and restored to working order by a technician before resale — it typically sits between used and new in both price and reliability. We clearly label which category each device falls into so you know exactly what you're buying.

Yes. Every phone we sell is factory reset, wiped of the previous owner's data, and free of any unauthorized third-party apps before it reaches you — you get a clean device from day one.

Yes. As part of our testing process we check and disclose the battery health percentage for every used phone at the point of sale, so you know exactly what to expect before you commit to a purchase.

It depends on your priorities. iPhones tend to hold resale value longer and receive software updates for more years, which matters if you plan to resell or trade in later. Samsung's mid-range A-series and flagship S-series offer strong camera and display quality per shilling spent. Budget-friendly brands like Xiaomi and Oppo often deliver the most hardware for the lowest price. Tell our staff your budget and priorities and we'll point you to the right pick.

Visit our Jamia Mall Shop G81 with your device and valid ID for a professional assessment. Our technicians evaluate your phone's condition, functionality, and market value within 15 minutes, with an instant, competitive cash offer paid via M-Pesa or cash.

We purchase all major brands including iPhone, Samsung, Google Pixel, Huawei, Xiaomi, Oppo, Vivo, OnePlus, Nokia, and more, in any condition — working, cracked, water-damaged, or completely dead.

Bring your current device for a free, no-obligation valuation. The full assessed value becomes instant credit toward any new or used phone in our inventory — you simply pay the difference. Trade-in quotes remain valid for 7 days.

Yes! We also purchase tablets, iPads, and select laptops, using the same condition, battery health, and functionality assessment process. Bring any device to our Jamia Mall shop for an instant, no-obligation quote.

Valuation is based on the model and generation, screen and body condition, battery health, whether all features function correctly, and current market demand for that model. Our technicians walk you through the assessment on the spot so you can see exactly how the figure was reached.

Yes — before trading in or selling any device, back up anything you want to keep, sign out of your iCloud or Google account, and perform a full factory reset. This protects your personal data and is required before we can complete a purchase or trade-in, since a device still linked to your account can't be resold.

You should only sell or trade in a device you fully own. If your phone is still on a financing plan, hire purchase, or carrier installment agreement, check your outstanding balance and contract terms first — selling a device before it's paid off can breach that agreement even if you're no longer using the phone.

No — for security reasons, every device must be fully signed out of iCloud (Activation Lock removed) or Google (FRP removed) and factory reset before we can accept it for trade-in or purchase. This protects buyers and is part of our standard IMEI and ownership verification process.

We accept M-Pesa, cash, and major credit/debit cards including Visa and Mastercard. Online purchases use secure, encrypted payment gateways.

Yes, we provide reliable delivery services across Nairobi. Standard delivery costs Ksh 350 and typically takes 1-3 business days. For repairs exceeding Ksh 5,000, we offer complimentary pickup and delivery within the CBD.

We're open Monday through Saturday, 8:00 AM to 7:00 PM, at Jamia Mall, Shop G81, along Moi Avenue in Nairobi CBD. We're closed Sundays and public holidays. WhatsApp support (+254720001256) is available during all business hours.

Call or WhatsApp +254720001256 for instant assistance, visit our Jamia Mall Shop G81 in person, or use our website contact form for non-urgent inquiries. Average WhatsApp response time is under 5 minutes during business hours.

Yes, we provide corporate services including bulk phone purchases, fleet device management, priority repair services, and customized warranty packages for businesses, NGOs, and organizations. Contact us directly for tailored solutions.

Currently, KevTech Connections operates from a single location at Jamia Mall, Shop G81, Moi Avenue, Nairobi CBD. If you're outside the CBD, our pickup and delivery service means you don't need to visit multiple branches to get your device serviced.

Yes. Devices brought in for repair are handled only by our technicians for the specific fault reported, and any used phone we purchase or trade in is fully factory reset and wiped of the previous owner's data before it's resold. We treat customer data with the same care we'd want for our own devices.

Often, yes — data recovery is possible in many cases even when a phone won't power on, since the storage chip frequently survives issues that disable the rest of the device. Success depends on which components are damaged, so we run a free assessment first and let you know realistically what's recoverable before any work begins. This is also a good reminder to back up your phone regularly.

Yes, we stock and professionally install tempered glass screen protectors and a range of phone cases for most popular models, so you can protect your device the moment you leave our shop.

Yes, our technicians can transfer your contacts, photos, apps, and other data from your old device to your new or newly repaired phone, whether you're switching between iPhone and Android or staying within the same ecosystem.

Yes, we diagnose and resolve common software problems including sluggish performance, apps crashing or freezing, storage errors, malware and adware infections, and failed operating system updates.

Yes, we offer network unlocking for eligible phones so you can use any SIM card or carrier, provided the device is fully paid off and not reported lost or stolen — this is verified through our standard IMEI check before we proceed.